Books & Resources
Applicants for the NBDA's America's Best Bike Shops program are visited by a professional secret shopper who will evaluate the store for store appearance, merchandising excellence, customer service, phone courtesy and over all customer experience. This year it is required you purchase your Secret Shopper report to use as a customer care improvement reference, the cost is $125. You can order by completing the transaction via the NBDA's on-line shopping cart. Secret Shopper Reports will be delivered around approximately September/October 2018. Upon checkout, select "No Shipping (Delivered Electronically)" as your shipping option. Select "Guest Checkout" to complete payment. No need for login or password.
Page 1 of 1