2019 America's Best Bike Shops
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Are you afraid that your clients aren't getting the experience that you intend for them to have? Do you want to distinguish yourself among your competitors?
“The ABBS program is as much about the application process as it is the award,” said Brandee Lepak, NBDA president. “The highest-scoring shops earn the America’s Best designation, but everyone who applies gains insight and learns ways to improve their business.”
The NBDA's America's Best Bike Shops program is designed to identify and reward bicycle stores in North America against the highest performance standards in the industry.
To be considered, a store representative (owner or manager) must apply by filling out a detailed application, as well as agreeing to be mystery shopped by an outside company. Applicants are awarded points based on the application and shopping results, with only the highest performers being selected.
Applicants must be independent bicycle stores with a physical store open to the public that sells bicycles, parts, accessories, and has a service department. 50% of a store's total sales must be related to bicycles, and be from a physical store location.
The on-line application asks shop owners to explain what sets them apart from the competition, how they develop customer loyalty, and what they are doing to make their corner of the globe more bicycle friendly.
Learn more about how the America's Best Bike Shop program has inspired dealers in the video below: